Monthly Member Webinar Program: always free for WSHLA Members

Free Education Without Leaving Your Office

Washington State Healthcare Leaders Association is dedicated to providing continuing education to our members. In addition to our annual conference, we offer free monthly webinars - providing members and their staff education from the comfort and ease of the office. Attending a webinar is a great way to learn from industry experts on hot topics in healthcare and earn CE credit. Webinars are 60-90 minutes long, offered live, and include a Q&A session with the speakers. Webinars are also recorded and available for our members on-demand so you can learn when you have time. We keep a minimum of one year's worth of monthly webinars catalogued.

WSHLA Members, how to register for our webinars:

  • SIGN IN to your Member Center using your username/password. The SIGN IN button is located on the top left of the page.
  • From your Member Center, select the "Online | On Demand Education" button for registration and access to our webinars. 

Upcoming Webinars: 

 

About the Webinar | Tuesday, November 11, 2025 | 10:00 AM - 11:00 AM pacific

How Practice Leaders Can Walk the Patient Journey, Uncover Hidden Barriers, and Turn Insights into Measurable Results - Lauren Harris, FACMPE, CPCO

Patient experience starts long before a visit and continues well after the bill arrives. In this tools-based, actionable session, healthcare consultant Lauren K. Harris, FACMPE, CPCO helps practice leaders see their organizations through a patient’s eyes. Using her Pillars of Practice Management framework, Lauren shares ten practical ways to “secret shop” your own practice — from online search and scheduling to check-in, billing, and follow-up.

Participants will learn how to evaluate their systems and processes in a consistent, structured way to identify meaningful opportunities for improvement. The result is a clearer view of what patients actually experience and a stronger foundation for engagement, loyalty, and long-term success.

Learning Outcomes

  • See your practice the way patients experience it
  • Identify friction points that affect patient satisfaction and loyalty
  • Apply the Pillars of Practice Management framework to strengthen systems and achieve results

 

Not a member of WSHLA?

Join today to access upcoming webinarsr for free and unlock education from our on-demand library!

Thank you to our Vendor Affiliate Members for their support of WSHLA